Returns & Exchanges

At Mary Maxim, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return unused items in their original packaging within 90 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via phone or email to request a Return Authorization number and verify your order details.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that yarn skeins are intact and kits include all original components and patterns.

• 3.
  Label and Ship

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location or your local post office.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.